FAQ'S

How do I contact an Adviser?

Our experts have an indisputable passion for jewellery, and are available to help with any queries you may have by telephone or email. Please call +61 2 9327 2802 or email at concierge@melissaharrisfinejewellery.com

Our advisers are available Monday to Saturday 9:30am - 5:00pm

 

Can I come to your Boutique and view the jewellery?

Yes. If you are in Sydney, Melissa Harris has a beautiful boutique located in Double Bay. Our address and opening times are listed below;

Melissa Harris Fine Jewellery

35 Bay Street

Double Bay

NSW 2038

Boutique Opening Times:

Monday to Saturday 10:30am - 5:00pm

Do you offer a bespoke service?

Yes. Our bespoke service provides personal consultation with Melissa, to create one-off pieces of jewellery that are beyond your expectations.

To see some of the bespoke pieces we've created for our clients, visit our Bespoke page here.

Do you offer an engraving service?

Yes. However due to the specialist nature of engraving, there can be a long lead time, if you’d like to discuss this option further please contact one of our advisers on +61 2 9327 2802 or email concierge@melissaharrisjewellery.com

Is gift wrapping available?

Yes. We are delighted to offer free gift wrap with all online orders. Your jewellery will be presented in a Melissa Harris box, hand tied with ribbon.

Is GST charged online?

We include GST within all prices shown on the website.

Please note that any duty and taxes that may be levied in the country of destination are the responsibility of the customer. If you have further queries about GST please call +61 2 9327 2802 or email concierge@melissaharrisjewellery.com

Which payment methods do you accept?

We accept payment online by Visa, MasterCard, Amex, Paypal. We can also accept Direct Deposit by arrangement, please call +61 2 9327 2802 for further details.  

How do I measure my ring size?

For help finding your ring size, please click here to visit our guide to measuring your ring size.

Are Melissa Harris diamonds from traceable sources?

Melissa Harris sources diamonds from reputable gem merchants in Sydney, Australia, to ensure the stones we use come from non-conflict countries including Canada and India. We also adhere to the strict guidelines outlined in the Kimberley Process.

Speak to one of our advisers if you have any concerns regarding the source of a diamond or gemstone on +61 2 9327 2802.

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